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win63 collects and uses your information only to operate your wallet, process transactions through bKash and Upay, and keep your account secure. This policy explains what we collect, why we collect it, and what choices you have — access and use of this platform depends on your local law and eligible regions.
When you open an account on win63, we collect the information you provide during registration — your name, contact details, and the payment method you connect, such as bKash or Upay. We also collect transactional data: deposit records, withdrawal requests, and the account activity tied to your wallet balance. This data is used to verify your identity, process your payments, and maintain the transaction history visible in your account dashboard. We do not sell your personal information to third parties. Data shared with payment processors like bKash and Upay is limited to what those services require to complete your transaction. We retain account records for as long as your account remains active and for the period required by applicable regulations in your eligible region. Cookies and similar tracking tools are used on this site to keep your session active, remember your login state, and understand how pages are navigated. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions. Any data processing on this platform is subject to the laws of your jurisdiction — eligibility and applicable rights depend on local law and the region from which you access the service.
When you deposit or withdraw via bKash, we pass only the transaction reference and amount to complete the payment. We do not store your bKash PIN or full mobile banking credentials on our servers.
Upay transactions are logged in your account history with a reference number and status. This record is visible in your signed-in account area and is retained for the period required under applicable regulations.
Registration details — name, contact number, and account credentials — are held securely and used only for account verification, support queries, and fraud prevention. They are not shared for marketing purposes.
We collect device type, browser session data, and IP address to protect your account from unauthorised access. This data is reviewed only when a security concern is flagged on your account.
This policy applies to data collected directly through the win63 platform — your account registration, wallet activity, and support interactions. It does not extend to third-party services you reach from this site, including external payment processors or linked services outside our direct control. Understanding the boundary helps you know where to direct questions about your data.
Data collected when you log in, verify your identity, or update your account details falls fully within this policy. We control how that data is stored, accessed, and deleted upon request.
Transaction records for bKash and Upay deposits and withdrawals are covered here for the data we hold. The payment processor's own privacy terms govern data on their side of the transaction.
Pages you browse, session duration, and navigation paths are collected through cookies and analytics tools covered by this policy. You can review cookie settings in your browser at any time.
Links to external sites, payment gateways, or identity verification providers operate under their own privacy policies. win63 is not responsible for data practices on those external platforms.
You have the right to know what personal data we hold about you and to ask us to correct anything that is inaccurate. The most direct route is your signed-in account area, where your profile details, transaction history, and contact information are all visible and editable. If you need to update something that cannot be changed through the account settings page — such as a registered contact number tied to your bKash wallet — our support team can process that request when you raise it through the published contact route. You can also ask us to explain how a specific piece of your data is being used, or request that we delete your account and associated records where permitted under applicable law in your region. Deletion requests are handled through the support channel and are subject to any retention obligations that apply in your jurisdiction. We aim to acknowledge data queries promptly, though response times depend on the nature of the request and your eligible region.
Log in and open the account settings page to see your registered details and full transaction history. Your bKash and Upay deposit and withdrawal records are listed there with dates and reference numbers.
Most profile fields can be edited directly in account settings. For changes tied to a verified payment method like bKash, raise a correction request through the support contact route with your account reference.
If you want to know specifically how a piece of your data is used or shared, send your question through the published support route. Include your account reference so we can locate your records quickly.
To close your account and request deletion of personal data, contact support with your account details. Deletion is subject to any retention period required by applicable regulations in your eligible region.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern about how your information is handled, use the contact routes published on this site. We do not accept data requests through social media or unverified channels — always use the routes listed here so your query is logged and traceable.
Open the live chat widget from any page on win63 to raise a privacy question directly. Have your account reference ready so the support team can locate your records without delay.
Send your data query or correction request to the support email address listed on the Contact page. Include your registered contact number and a brief description of your request.
The Help Centre accessible from your signed-in account area contains answers to common privacy and data questions. Check there first for guidance on reviewing or updating your information.
We apply access controls and encryption to the personal data stored on our platform, limiting who within our team can view account records and under what circumstances. Your account password is stored in hashed form and is never visible to support staff — if you lose access, the recovery path goes through the verified contact method on your account, not a manual reset by an agent.
Cookies on this site are used for session continuity and navigation analytics. You can adjust cookie permissions through your browser settings; essential session cookies are required for your account to function correctly.
We keep your account and transaction records for the period required under applicable regulations in your eligible region. When an account is closed and the retention period has passed, records are deleted from active systems.
Unusual login activity triggers a review against the device and session data we hold. If we detect a concern, access may be paused until you verify your identity through the contact method registered to your account.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top. Continued use of your account after a policy update indicates acceptance of the revised terms.
These questions cover what we are asked most often about account data, cookies, and your rights under this policy.
We collect the name, contact number, and credentials you provide at registration, plus the payment method details needed to link your bKash or Upay wallet. Once active, we also log your transaction history and session data for account security purposes.
Yes. Log in and open your account settings to view your profile details and full transaction history. If you need a broader summary of what we hold, raise a data access request through the support contact route with your account reference included.
Most fields are editable directly in account settings. For details tied to a verified payment method — such as the mobile number linked to your bKash account — contact support with your account reference and the correction you need made.
We share only what is necessary to process your transactions — for example, a payment reference passed to bKash or Upay to complete a deposit. We do not sell personal data or share it with advertisers. Third-party processors operate under their own privacy terms.
Retention periods depend on the regulations applicable in your eligible region. After your account is closed and the required retention period has passed, your personal data is removed from our active systems. Contact support for details specific to your situation.
Use the live chat or email contact route published on the Contact page of this site. Include your account reference and a clear description of your concern. Data queries raised through verified support channels are logged and reviewed by the relevant team.