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Your win63 account balance starts with the wallet you already use every day — bKash and Upay are the two verified deposit rails we have configured, so moving money in or out follows the same steps as any regular mobile transfer. Open the cashier section inside your account to see the routes, limits and fields that apply to your wallet.
Adding funds through bKash or Upay takes you through a short sequence inside the cashier. Once you are logged in, the deposit screen shows only the payment routes that are active for your account region — follow the fields exactly as they appear there. The amount you enter moves from your mobile wallet to your account balance.
Go to your win63 account and select the deposit section. The cashier shows the payment methods available for your region — bKash and Upay are the verified options.
Select bKash or Upay from the method list. Enter the amount you want to add, staying within the minimum and maximum shown on that screen.
Follow the confirmation steps that your bKash or Upay app shows. Do not close the screen before the wallet confirms the transaction on its side.
After wallet confirmation, open your account balance view. The deposited amount should appear there; if not, check transaction history for a pending status before contacting support.
Withdrawals from your win63 account follow a parallel path to deposits — the cashier section has a dedicated withdrawal tab where you select the wallet you want to receive the funds. We ask that the wallet account you withdraw to matches the one you used to deposit, because this is how we confirm wallet ownership without requiring extra paperwork. Enter the amount, review the details on screen, and submit.
Log in, go to the cashier and select the withdrawal section. Choose bKash or Upay — the same wallet you used when funding the account.
Type in the withdrawal amount within the limits shown on the screen. Review the wallet number and amount before confirming — corrections require a new request.
If the screen asks you to verify identity before releasing funds, follow only the steps and fields displayed in your account at that moment.
Save the transaction reference from the confirmation screen. Check your bKash or Upay wallet for the incoming transfer; timing depends on the wallet provider.
Your account area may prompt you to complete certain checks depending on your activity level and the withdrawal amounts you request. We do not publish a fixed document list here because the fields shown in your account are the authoritative source — they reflect whatever your account status requires at that point. Go to the verification section inside your logged-in account and follow the instructions displayed there. Some checks happen before your first withdrawal; others appear later as a routine account step.
After logging in, look for a verification prompt or status indicator in your account area. This tells you whether any action is currently required before your next withdrawal.
The document or confirmation fields displayed in your account are the exact requirements at that time. Do not submit anything not asked for — it slows the process.
If document upload is required, use the secure field inside your account page. Never send copies of personal documents through chat, email or any external channel.
Account support can explain what a specific verification step is asking for. Reach them through the published support route in your account — not through third-party contact points.
The payment routes available in your cashier are the ones we have verified and configured for Bangladesh accounts. bKash and Upay are the two active wallet rails. Each method has its own minimum and maximum amounts visible on the cashier screen — check those figures at the point of transaction rather than relying on any static number, as they can reflect account-level settings.
Deposit and withdraw using your bKash mobile wallet. Select bKash in the cashier, enter the amount and follow the confirmation step in your bKash app.
Upay is a verified deposit and withdrawal route. The cashier shows the Upay option when it is active for your account; confirm the transaction inside your Upay app.
Bank Transfer may be available depending on your account type and region. Check your cashier for current availability and follow the account details shown there.
Every deposit and withdrawal generates two records: one inside your win63 account transaction history and one on your bKash or Upay statement. When these two entries do not immediately show the same status, the reference number is the link between them. Check your account history first — the status label there (pending, processed or failed) tells you where in the chain the transaction currently sits.
Every transaction in your win63 account history has a reference number. Copy this from the account history screen rather than relying on memory — it is the key detail support needs to trace any transaction query.
Account history uses status labels: pending means the transaction is in progress, processed means it completed, and failed means the funds were not moved. Check the label before taking any further action.
Open your bKash or Upay transaction history and find the entry that matches the date, time and amount of the account transaction. The two entries together form the full audit trail for that payment.
If you need to raise a transaction query, take a screenshot of both your account history entry and the corresponding wallet statement line before contacting support. This shortens the resolution path significantly.
Account and transaction safety at win63 depends on a set of checks that happen at the account level, the payment route level and on your device. Confirming you are on the correct domain before you log in is a habit worth building — the address bar should always show win63 before you enter any account credentials.
Before entering your login credentials, confirm that the address bar shows win63 exactly. Bookmark the correct URL so you return to the right domain every time, especially on mobile.
Withdrawals are released only to the bKash or Upay wallet registered to your account. This matching step means funds cannot be redirected to an unverified wallet number, protecting both your account and your payout.
Verification fields appear inside your logged-in account area only. We do not ask for identity information through chat messages, emails or phone calls — any such request outside your account page is not from us.
For transaction disputes, account access issues or verification queries, use only the support link shown inside your win63 account. This is the verified contact channel; third-party contact routes are not endorsed by us.
These are the questions we see most often about deposits, withdrawals and account records. If your question is not here, the support route inside your account is the fastest way to get a specific answer tied to your account status.
bKash and Upay are the two verified deposit wallets configured for win63 accounts in Bangladesh. Open the cashier after logging in to see which options are active for your specific account and region at that time.
Minimum deposit amounts are shown on the cashier screen at the point of transaction. We do not publish a fixed figure here because limits can vary by payment method and account type — check the cashier for the current figure.
Do not submit a second deposit. Note the reference number from your bKash statement, then open account support inside win63. Share that reference so the team can match and resolve the transaction without duplicate funding.
Log in, open the cashier and select the withdrawal tab. Choose Upay, enter your amount within the limits shown, and confirm. The payout goes to the Upay wallet registered on your account — not to a different number.
Pending means the request is in progress on our side or the wallet provider's side. Check both your win63 account history and your Upay or bKash statement. If pending status continues beyond what your wallet provider normally shows, contact account support with the transaction reference.
Verification requirements depend on your account activity and withdrawal level. Log in and check your account area for any active verification prompt — the fields shown there are the exact steps required at that point. Support can clarify any prompt you do not understand.